FAQ

About FemmeFab Shop

Who is FemmeFab Shop’s target audience?

FemmeFab Shop caters to fashion-forward individuals who value elegance and style. Our target audience includes women who are looking for trendy and high-quality clothing items such as dresses, tops, bottoms, and cover-ups.

What is the style of FemmeFab Shop?

FemmeFab Shop offers a chic and sophisticated style, focusing on versatile pieces that can be dressed up or down for various occasions. Our collections include everything from casual wear to formal attire, ensuring there’s something for every fashion need.

What are the product characteristics of FemmeFab Shop?

Our products are known for their high-quality materials, stylish designs, and attention to detail. We offer a wide range of sizes and styles to suit different body types and preferences, ensuring that every customer finds something they love.

Product Questions

How do I choose the right size?

We provide detailed size charts for each product to help you find the perfect fit. If you’re unsure, our customer service team is available to assist you.

What if I receive a defective product?

If you receive a defective item, please contact us immediately at [email protected]. We will guide you through the return or exchange process to ensure you receive a satisfactory replacement.

Returns & Exchanges

What is your return policy?

You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. Please visit our Returns & Exchanges page for more details.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at [email protected]. They will provide you with the necessary instructions and a return authorization number.

Account & Payment

How do I create an account?

You can create an account by clicking on the “Sign Up” button on our website. Follow the prompts to enter your details and set up your account.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Shipping & Delivery

How long does it take to process my order?

Orders are typically processed within 1-2 business days.

What are my shipping options?

We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.

Customer Support

How can I contact customer service?

You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns regarding your order.