Shipping Information

At FemmeFab Shop, we strive to deliver your orders as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS with an estimated delivery time of 15-25 business days after dispatch.

International Shipping

We ship globally, excluding certain remote areas and parts of Asia. Please ensure your shipping address is accurate to avoid any delays.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free returns and exchanges policy. Please review the details below:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by proof of purchase (order number or receipt).

Note: Due to hygiene reasons, certain items such as Spaghetti Strap Tops and Strapless Tops cannot be returned or exchanged unless they are defective or damaged upon arrival.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
  3. Ship Your Item: Package the item securely and include the RAN on the outside of the package. Ship the item to the address provided in the instructions.
  4. Inspection & Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refund Policy

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Exchange Policy

If you are exchanging an item, we will ship the new item to you once the returned item has been received and inspected. Standard shipping fees will apply unless the exchange is due to a defect or error on our part.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear FemmeFab Shop Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]

Contact Us

If you have any questions about our shipping or returns and exchanges policy, feel free to contact us at [email protected]. We are here to help!

Thank you for shopping with FemmeFab Shop. We appreciate your trust and are committed to providing you with a seamless shopping experience.